BA Computer Information Science emphasis on Network Administration
Associates Of Computer Information Science
Aug 2012 – Present
May 2006 – Jun 2008
Systems & Network Administration - AlphaGraphics, Inc.
· Help Desk Support
· WatchGuard Firewall Administrator
· PCI DSS Manager
· Network Administration for 270+ Nationwide Franchise locations.
Tier II Customer Care – Allconnect, Inc.
Aug 2012 – Sept 2013
· Nationwide customer support for home services.
· Team Lead Tier 1 Inbound Agent
Tier II System Administrator - DirectPointe
Mar 2011 – Feb 2012
· Senior Systems and Network support representative for South West Utah.
· Configure, manage and maintain corporate client network & workstation infrastructure.
Technical Support Help Desk – Shift4, Inc.
Jun 2009 – Dec 2011
· Provided auditing assistance to world-wide customer base
· Provide multi-tiered support for online accounting software, ‘Dollars on the Net®’.
Information Technology Cord. – Florida’s Blood Center
Oct 2004 – Jun 2009
· Systems Administrator
· Wireless/WAN & Cellular Mobile Network Administration.
· Digital Media Designer.
Certified Cisco Network Administrator (CCNA)
SonicWALL®, WatchGuard® Firewall, Fortinet Firewall
PCI DSS Compliance
Regulations: ISO 9001, FDA, ITIL
Network Attached Storage (NAS)
Microsoft Windows® OS 10, 8.1, 8, 7 client/server environments (physical and virtual)
Microsoft Windows® Server 2003, 2010 and 2012 Active Directory, Domain Services
Dell and HP server hardware (including DRAC and iLO management)
Linux (GNU/Gnome Ubuntu kernel) client/server environments